Peterborough Limited are recruiting a permanent Data & Insight Lead to work 37 hours per week, based in Peterborough.

We are looking for a Data & Insight Lead to work across our diverse portfolio of services. We run services including recycling and waste, vehicle workshops, swimming pools, gyms, and property service. 

Benefits include: company pension, free parking, gym membership and on-site parking.

Key aspects of the role:

• To be the key data lead for the Company, to manage, produce review and analyse data from across the company, to monitor performance, grow the business and increase productivity

• To enable data within systems to be used in planning, targeting customer communications

• To carry out analysis of data, macro data, insight and trends for business planning, budgeting and performance measurement

• To track and identify opportunities to improve the use of data insight and work with the company

• To ensure company and customer data held complies with all regulatory requirements
  To bring sector knowledge and research to enable data to tell a story

• Manage and ensure data is input in to the company’s performance dashboards, to enable managers and staff to see performance

• To work across the company to aid in becoming data driven in its decisions making

• Utilise tools such as geo-socio demographic customer profiles to develop a greater understanding of customer groups supporting the development of robust performance measures and service development

• Monitoring various projects and service and measure effectiveness and customer reach

• Mining of vast amount of data and knowledge and adding interpretation for use internally for planning, measuring performance and creating macro opportunity plans to strategically move the organisation forward

• Look for opportunities in the data to fulfil the companies ambitions and business plan

• Support services owners in target setting and monitoring

• The role is expected to support the coordination all of the data sources across our various systems that support interactions with customers in liaison with data teams. This approach draws in data from our central system, event booking system, our website platform and our email marketing system

• To make recommendations and support service planning with informed data

• To plan, extract and clean customer data for relevant CRM and marketing activity. To provide advice on customer targeting, through data analysis and reporting

• Use data analysis to suggest new initiatives or trials

• Support the development of key strategies and plans with the service leads liaising with data owners and adhering to the data protection policy

• Maintain data confidentiality and comply with all regulatory requirements

• Assist staff in using company systems to support their business operations

• To secure quotations for services, raise purchase orders where relevant, working within the company’s procedures, and always trying to achieve best value

• To supervise staff as required

• Any other duties as assigned

• Experience of managing a databases (E)

• Good very good working knowledge of Microsoft Office Products (E)

• Good data entry and record keeping skills and attention to detail (E)

• Ability to quickly learn new skills (E)

• Proven ability to co-ordinate multiple activities to meet deadlines and targets (E)

• Experience using statistical modelling techniques to drive insight from the data collected (E)

• Strong analysis skill to provide insight and support decisions (E)

• Good stakeholder management skills (E)

• A great attention to detail and a passion for data excellence (E)

• A proven track record of making positive commercial impact on a business through converting data analysis into actionable change an improvement (E)

• Qualified to a graduate level or equivalent in a relevant discipline (E)

• A Statistical or Data Qualification (D)

• A Project Management Qualification (D)

• GCSEs C grade or above (or equivalent) in English and Maths (E)

• Understand of the importance of Health and Safety (E)

• Understand of the importance of and commitment to Equalities and Diversity (E)

• Effective interpersonal skills (E)

• A good team worker (E)

• Excellent verbal and written communication skills (E)

• Excellent numerical and statistical skills (E)

• A positive can do attitude (E)

• Ability to manage, prioritise and plan own workload (E)

• A Logical, analytical approach (E)

• A customer focused approach (E)

This is a permanent, full-time role. Part-time hours also considered.